Any updates to the situation will be posted in this section. Once all the Users have been successfully removed, you will then have the option to remove yourself as Owner. My iMessage is not working, can you help? If you are at the first time to activate the Wifi calling, just refer to Activate wifi calling. When a limit is in place, a User will not be able to consume more data from the Plan than their limit; any use above this limit will be deducted from the individual User’s PAYG balance. Our Data Plans are not designed to replace an Internet connection and if you find you are using your data too quickly, this may not be the right plan for you. Why do I need a Verification Code to transfer/port my number to ALDImobile? Once verified, you'll be returned to your ALDImobile account. Select the voucher option, enter the code and the plan will be added to your service when it activates. Unfortunately the delay is due to an issue with the carrier and is outside of our control. To get started on your Mobile, Data or Family Plan Starter Pack activation: Select “Pay with credit card or PayPal” and choose to add more PAYG credit or a plan to your service. What Government document do you need to activate my service? ALDImobile. The first thing to check is whether or not the number you are sending the SMS to has the Australian international country code (+61) before the number (+61400123456 for example). All iD handsets and SIM deals come with 4G as standard, data rollover so you never waste a byte, EU roaming, and datacaps so you never pay extra charges. Your SIM number is printed on your SIM card. Also known as internet dongles or USB modems, WiFi dongles work by connecting to the same networks as your mobile phone. If you have an active plan on your service, your recharge will override this and the remaining inclusions or credit will be forfeited and not refunded. We may support eSIM, but we don’t have a date yet. Once a change of Ownership request is successfully processed by us, the service will be moved to a new account. Once this is agreed to, the service will move to the Owners account and will be added to the Family Plan. There are no charges for porting to ALDImobile. Buy your SIM Pack and re-charge vouchers in-store. Refrain from sharing personal, credit card and banking details via email and over the phone unless with a trusted source. You'll need to look for the settings to do this (look in your phones user guide for more information). Sometimes there's a delay between when your old plan expires and the new one is added so you'll need to have PAYG credit to use your mobile during this period. ALDImobile does not provide refunds on recharges or Plans that have been purchased. 19xx numbers). How do I transfer numbers from another Telco on to my Family Plan? Type your question below or, choose from the list of frequently asked questions. Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Unused Data Top Up may qualify for rollover. Location services also uses data so consider turning this off. However, you can now use the voicemail button from your iPhone and this enables you to access your voicemail quickly. Where you do need to use your phone, try and limit your use to receiving/making calls and SMS and disable data use. How do I turn off SMS notifications in my voicemail? Make sure your phone’s “mobile data” service is turned on. Your phone may show ‘SOS only’ where the reception bars usually appear. Data Top Ups will be added to your data balance at time of purchase. Should you wish to stop these, please check with the 3rd party operator on how to do it. Once you have set up a Family Plan on an Owners service, you can add up to a maximum of 3 additional Users at any time. If you attempt to call one of these numbers, you will not be connected and there will be no charge. Looking for one of our discontinued Data Plans? What happens when I use all my data? Calling from Australia 1300 989 000 (Charges apply) Calling from outside Australia +61 3 9223 5590 (Charges apply) If you need a translator, call 131 450 and ask them to call us on 1300 989 000. The answers to many frequently asked questions can also be searched in our FAQ section (tip: use keywords for better search results). Your unused data will keep rolling over until you reach any limit applicable to the plan. Be wary of sharing sensitive information when answering an unsolicited call, email or message. You can choose from $15, $25 or $35 recharge options, you can buy vouchers for these recharge options in store. The additional data will expire at the same time as your Super Pack and any unused data will rollover if criteria is met. Email: raise an e-Support ticket via the My ALDImobile a section of our website or email to, MEDIONmobileReply Paid 89495CHATSWOOD, NSW 2067AUSTRALIA. If your service provider states they’ve initiated the request and are waiting on us, please contact us so we can investigate. Product Registration. Check our Critical Information Summaries to confirm eligibility. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met. I've used all my Super Pack data, can I add more? Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. Nothing will be charged to your account and the authorisation will drop off in around 5 days. ALDImobile suggests you use caution when encountering any missed calls. The maximum MMS size is 2MB but it will depend on the receiving parties device and their network carrier when sending a message. If you add a Mobile Plan, Data Plan or another 1 Year Super Pack whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you. Never return missed calls from an unknown number if a message hasn’t been left. We'll send you an SMS once the recharge is complete and then you'll know you are able to use the credit to purchase a Mobile Plan. This is the safest, quickest and easiest way to transfer your number and why you should only activate when you have your phone. How can I recharge my ALDImobile service by SMS? ALDImobile does not support the built-in-cellular features on the Apple or Samsung Watch. How is data consumed on my 1 Year Super Pack? Our $25, $35, $45 or $55 Mobile Plan and Family Plan have unlimited standard calls and SMS to 15 countries plus an allowance of minutes and SMS to 35 other countries. Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. How does data rollover work for Mobile Plans? If I terminate or transfer my service to another provider, will my voicemail messages be kept? Can I call or send SMSs to 19/1900 numbers? Why has my data use increased with my new smartphone? You can choose between four package sizes from 500MB to 5.5GB per month. Our network partner announced on 10th October that they will be closing the 3G network in June 2024. As with all of our Packs, the inclusions of the 1 Year Super Pack cannot be used whilst roaming. Not to worry, just update to one of the newer browsers below and you'll be straight back in our store again. If you’re not able to get coverage in any area and you’ve turned your phone off and back on again please give us a call on 1300 989 000 and we’ll do our best to help out. How do I port/transfer my ALDImobile service to another provider? Where possible please log in to My ALDImobile for self-service. expand collapse COVID-19 Updates. Pack data, including any Data Top Ups, will be consumed before any rollover data. It will replace the existing physical SIM and make it easier to switch to ALDImobile from your current Telco. You'll need to scroll right to the bottom of the screen and underneath a list of your apps you'll notice the setting 'Wi-Fi Assist' with the slider option to turn it on or off. Any phone numbers/contacts stored on your SIM will need to be saved into your Mobile’s phone book before the number is ported, as these will be lost during the porting process. Can I transfer/port my existing number to ALDImobile? In the first instance try this – you’d be surprised how many issues this can solve! You can then make a call and your number will be withheld. Am I charged to receive a MMS while roaming overseas? If your ALDImobile service has been ported to another service provider, complete and return a port reversal request form and we’ll endeavour to get your service returned to us. ALDI Mobile Australia 4G LTE Internet and MMS APN Settings for Android Smart Phones Samsung Galaxy S10 S9 S8 Note Tab Moto G HTC Desire Google Nexus Pay As You Go (PAYG) Data Settings. We will never send you any communication asking you to update personal or payment details together with a link to your account. How does the included international calls and SMS work in my Mobile Plan? Check the details on their individual plan pages, $15 Data Plan, $30 Data Plan or $65 Data Plan. Please make sure you read all of the information about our plans on our plans page and make sure you read the warnings presented to you when you purchase. ALDI Mobile operates on the Telstra network, and may share resemblance to Telstra’s roaming charges. Following the death of an account holder, an authorised representative with supporting evidence can request for a service to be cancelled or transferred to another person. The Super Pack Data Top Ups give you extra data to use should you need it. I forgot my password to access the app, how do I reset it? You cannot have a Data Plan and a Mobile Plan on your service at the same time. Can I use my ALDImobile SIM in a Telstra mobile phone? Unused Data may qualify for rollover. You will need to login to your My ALDImobile online account to accept an invitation and agree to transfer the ownership of your service. When a User successfully joins the Family Pack they will have access to the calls, SMS and data available for that Family Plan until the current expiry date. If you have an iPhone, visit the Apple accessibility site; Find out more here. Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. ten or more Unwelcome Communications in a 24 hour period; three or more Unwelcome Communications that are spread over a period of more than 24 hours and less than 120 hours; or, unwelcome Communications made at consistent and/or regular intervals. billed per 1KB charged at 5c/MB (PAYG rate). When logged into your My ALDImobile account, select the service you wish to add PAYG credit to and then select the PAYG recharge option. We have not approved any of the ALDImobile information on the websites or checked if it’s right. Please note: you may not be able to do this on an iPhone. The standard data allowance of your Family Plan (including any data add-on) will be used before any rollover data. Call our team as soon as you can to have your phone and SIM blocked to prevent someone else from using your phone. You recharge within 24 hours of expiry with a Mobile Plan of the same or higher value; Both Mobile Plans are eligible for Data Rollover (note: ALDImobile $10 Mobile Plan is not eligible for Data Rollover), The quickest and easiest way to check on the go, is by using the. If you change to a Mobile Plan or a Data Plan your unused data will not rollover. Do not activate the new SIM. T-Mobile’s Wi-Fi Calling is an integrated feature on T-Mobile phones that allows you to make and receive calls or texts over an available Wi-Fi network. For example, if you want to call an Australian mobile number, it will cost you 10c per minute from your Mobile Plan credit, however if you want to make an international call, you will need to ensure you have Pay As You Go credit to be able to do this, as international calls cannot be made using Value Pack credit. We cannot guarantee when your port will, or will not, take place. If you can hear an echo, make sure the phone's microphone is not covered by a finger, or a phone case. If you've received an SMS advising that your auto recharge has failed, here's what you need to do: Recharge your ALDImobile in the following ways: Auto recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. You can see the countries where you can use international roaming on your ALDImobile service, the relevant charges and the providers on our legals page or by clicking here. As a tip, try to let the battery run down completely before charging it up again. If you use a lot of data but only use calls and SMS a little bit, you could add a Data Plan and just use Pay As You Go credit occasionally when you need it. We'll send you an SMS and email to let you know we've renewed your plan. You will receive an SMS notification each time you use up 10% of the included data allowance to help you keep track of how much data you are using. 4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas. Note: After entering each command, press dial/send on your handset to submit it. Turning on your data to check your e-mails, surf the internet, and get directions from your navigation app will use up your PAYG credit very quickly and should be avoided, try to connect to Wi-Fi spots where possible. Can I purchase a Data Plan while I have a Mobile Plan on my service? You can add up to 200GB above the included data allowance at any one time. The contract and terms and conditions that govern the provision of those products and services are between you and MEDION Australia Pty Limited only, so that all your rights and obligations are with MEDION Australia Pty Limited. We appreciate your patience whilst we work to have your SIM card activated and apologise for any inconvenience. This makes Wi-Fi calling a perfect option for mobile or remote staff. From your handset, SMS the words Recharge followed by the PLAN NAME to 590. What do I do when my number transfer/port fails? You can choose from 3 Data Top Ups: You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. There may also be settings in your phone that you can use to block your caller ID, please refer to your handset manual. Due to the lengthy period of time the service has been inactive, the number will have been returned to the original 'owning' Telco and we will not be able to recover it. You will need to purchase a new SIM as we cannot reverse your number on to a previously activated SIM. Why can't I recharge using a credit card or PayPal? Can I choose my number when activating a new service? You'll need to refer to your handbook manual for assistance on how to do this. The mobile service is for use in a mobile capacity and is not a guaranteed service. Roaming charges are deducted from PAYG credit, and most phone calls seem to be either $1 or $2 a minute, with SMS priced at 50c or $1 per message sent, and data at 50c or $1 per megabyte. We will show you what data you need. A common approach is to instill fear or loss like threatening to suspend your service or cancel credits unless you provide information. Once this happens, data will be charged at 5c per MB and will be deducted from your Pay As You Go credit balance. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps. For information on the accessibility features of specific handsets, refer to the Global Accessibility Reporting Initiative website; Can I remove a User from the Family Plan? If you are not happy with the resolution we offer you, you can ask for your complaint to be escalated further. Please note: according to ACIF Code C525:2017, a Pattern of Unwelcome Communications means: In either scenario listed, these patterns must be confirmed by the Supplier’s Communications Records. Is your device being used as a hot spot by another device? Pre-paid cards cannot be used for identification, in line with Government requirements. A Data Top Up will not extend your expire date. We recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.Once you've done this, you'll need to start your activation over again. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Do I have to have my identity verified again if I'm already a customer? You can appoint an Authorised Representative with us over the phone or complete, sign and return our Authorised Contact Form. You should always remain alert to the prospect of a scam and the need to protect your personal details. You can only purchase one of our discontinued plans if it was your last recharge. Alternatively, simply use the inclusions of the Mobile Plan you have purchased and then you can add another one. If you have tried all of the above, you should check whether your handset is locked to another network. Check your manufacturer’s operation manual to see how this can be done. If you’ve requested a new mobile number, your service will normally be activated in about 30 minutes time, however this can sometimes take longer. How much will I be charged for iMessage and data use? What happens if I don't provide my credit debit card details for the identity check? We take customer privacy seriously and are continually reviewing our processes to ensure we are doing all we can to protect you from this type of malicious activity. Once verified, you'll be returned to your account. Once your number has been ported, you no longer have access to it which means that any verification codes being sent to you by your bank for large money transfers will be sent to a scammer instead. Only with the correct APN settings you can use the mobile Internet from Aldi Talk. Porting days are Monday to Friday 8am to 8pm (AEST) and 10am to 6pm Saturdays (AEST). You can prevent this from happening by closing down apps when you've finished using them, and by changing the settings so that your phone doesn't update as frequently. Once you have your SIM pack, you can activate it online. There’s no lock in contract, no risk of overspending and you have the option to change your plan at any time to suit your financial situation. You can choose from 3 Data Top Ups: You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. You can check out our complaints policy on our legals page to find out more. Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set). It's a pain when you lose your phone, which is why we try to keep it pain free when you need to move your service to a replacement SIM card. 2534 (ALDI) Free for ALDImobile customers calling from their mobile. MasterCard and Visa are also accepted however there is a 0.5% surcharge on all credit card purchases to cover the cost of the service. We will seek authorisation for $1 to verify the account is active. This applies to both standard and video MMS. There are 2 possible caused if you are having trouble sending an MMS message or if you cannot use data on your phone: You can click here to find out how out what the APN settings should be. I don't know if Medion has an Australian customer service centre or if it's all hived off to India or somewhere else like Telstra, Optus, etc. Bear in mind, you can add Pay As You Go credit to your service at any time should you need the credit for things not covered in your 1 Year Pack such as international calls for example. We don’t promise that any pricing or terms stated are current, will be available at any time in the future or that they will continue to be available specifically to that company. If you really need to use your data, make sure that you have any automatic application update settings turned off to avoid apps on your phone updating when roaming. Any MMS that includes video or audio is charged at $1 and is taken from your Pay As You Go credit (PAYG). Report the matter to the police assistance line on  131 444. Any data you add will expire at the same time as your Mobile Plan. ALDI Mobile’s prepaid phone plans run over a 30-day expiry, with four plans to choose from. This is different from most mobile broadband plans, where you pay month to month for a certain allotment of data monthly. Has your service expired? Service expired between 120 days and less than 180 days. Leaves Telstra for dead as far as I am concerned. If you’re still having issues, a network message may explain why you’re having problems calling out. What services will transfer when I port / transfer my number to ALDImobile? Get assistance for our prepaid mobile plans, sim card activation, international calling, mobile … The Owner can set a User's data limit via the Family Plan dashboard in your online My ALDImobile account. I'm receiving unwanted marketing and spam calls or SMS messages, what do I do? You can monitor your usage and balance by logging in to My ALDImobile or via the app. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up. 05/02/2021 - 13:49; 4; For Family Plan - You can only purchase a Data Top Up by logging into My ALDImobile via the ALDImobile website or by speaking with one of our customer agents. To disable diversions to voicemail (for when you miss a call), from your mobile handset, dial ## 002 # then press the call or send button. You can also enable/disable auto-recharge there. Once you receive your new SIM card, log into your MyALDImobile account, head to SIM replacement in the Manage Account section and follow the simple steps. If you cannot see a relevant charge for the call type you want to make, then you cannot make that type of call using your Mobile Plan credit. Calls to mobiles may not be included, you should take the time to review the list of eligible numbers and countries here. An Advocate cannot change your account or services or access any account information unless you are present and agree. Don;t store any PIN numbers, online passwords, access codes or similar on your device. Wherever possible, use two step verification to login to your online accounts. Learn more. On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. You might incur charges with your existing provider so you should check to see if there are any termination charges before you request to port your number. See if you can change the frequency or disable the updates (background app refresh), turn off the data to them, program to update via Wi-Fi only or deleted them if you don't use them often. If you change to a Mobile Plan or a Data Plan your unused data will not rollover. Ask a question about ALDI Mobile in Mobile Phone Service Providers. We do not currently support the iPhone visual voicemail function. You can also view your IMEI number by pressing *#06#. It’s best to contact your new provider to check on the status of your transfer as they initiate the request. The Critical information Summary data balance at time of purchase Government requirements aldi mobile wifi calling forwarding is managed from your if... 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